Privacy Policy

RL Projects is the data controller responsible for the personal data collected via this website. Our details are:

• •Legal entity: RL Projects [Ltd — confirm registered company name]
• •Company registration number: [COMPANY NUMBER]
• •Registered address: [REGISTERED ADDRESS]
• •ICO registration number: [ICO REGISTRATION NUMBER]
• •Contact: info@rlprojects.co.uk

We only collect the personal data you choose to give us and a small amount of privacy-friendly, anonymous usage data.

• •Contact & enquiry data — your name, email address, company, and the content of your message when you use our contact form or book a demo.
• •Newsletter data — your email address when you subscribe to product updates.
• •Usage data — anonymous, aggregated analytics (pages viewed, referrer, approximate country). This is collected without cookies and cannot identify you individually.

We use your personal data to respond to your enquiries, provide and improve our services and website, and — where you have opted in — send you relevant product updates. We will never sell your personal data or use it for intrusive advertising.

We rely on the following lawful bases under UK GDPR:

• •Consent — for sending you marketing emails, which you can withdraw at any time via the unsubscribe link or by contacting us.
• •Legitimate interests — for responding to your enquiries and operating and securing our business, balanced against your rights.
• •Performance of a contract — where processing is necessary to provide services you have requested.

We do not sell your data. We share it only with trusted service providers who process it on our behalf under written agreements, and only as needed to run our website and services. These currently include:

• •Email delivery provider (transactional and enquiry emails)
• •Website hosting and infrastructure provider
• •Privacy-friendly, cookieless website analytics provider

Where any provider processes data outside the UK, we ensure an appropriate safeguard is in place — such as a UK adequacy decision or the International Data Transfer Agreement (IDTA) — so your data receives an equivalent level of protection.

We keep personal data only for as long as necessary for the purposes set out in this policy, or as required by law. Enquiry correspondence is typically retained for up to 24 months; newsletter data is retained until you unsubscribe.

Under UK GDPR you have the right to:

• •Access the personal data we hold about you
• •Request correction of inaccurate data
• •Request erasure of your data ("right to be forgotten")
• •Object to, or request restriction of, our processing
• •Data portability
• •Withdraw consent at any time, where processing is based on consent

To exercise any of your rights, email info@rlprojects.co.uk and we will respond within one month. If you are unhappy with how we have handled your data, you have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk, though we would appreciate the chance to resolve your concern first.

Our website uses only essential cookies and cookieless analytics. For full details, see our Cookie Policy.